Entry-level Customer Experience Personnel Needed at Ramp: Ramp stands as the paramount platform catering to the needs of modern finance teams. This groundbreaking solution seamlessly merges corporate cards with an array of financial functionalities, including expense management, bill payments, vendor oversight, accounting automation, and more. The all-in-one nature of Ramp’s offering is strategically designed to save businesses invaluable time and resources while empowering finance teams to deliver their finest performances.
About the Opportunity
Entry-level Customer Experience Personnel Needed at Ramp: Ramp is on the hunt for exceptional email and phone customer support operators who will play a pivotal role in bolstering our customer support capabilities as we continue to expand. We are in pursuit of individuals who possess an unwavering customer-centric approach and an innate passion for assisting people. If you’re driven to master the ins and outs of our product, possess outstanding communication skills for interactions with both customers and internal teams, then you might be the perfect fit for this role.
As a part of our distinguished customer experience team, you will establish a close rapport with some of the world’s fastest-growing companies, serving as their direct point of contact and support.
- Engage directly with rapidly expanding U.S. enterprises.
- Contribute to Ramp’s effective scaling efforts by proficiently managing support requests via phone and email.
- Contribute to our unparalleled customer satisfaction rate.
- Assume a crucial role in the feedback loop that guides product enhancement strategies, offering insights that benefit the entire team.
- Master the Ramp Platform to ensure optimum effectiveness in assisting our customers.
- Apply analytical skills to diagnose potentially intricate issues, employing tooling or engineering resources for effective resolution.
- Collaborate closely with the support lead on documentation, escalations, product updates, and cross-team communication to deliver exceptional customer aid.
- Thrive in a fast-paced startup environment, showcasing adaptability, growth, and learning.
- Flexibility to work on weekends.
- Exceptional verbal and written communication prowess.
- Proven experience collaborating with teams beyond the realm of support.
- Strong background in providing customer support via email and phone.
- Proficiency in investigative and critical thinking.
- Eagerness to take ownership and nurture growth within the role.
- Familiarity with Zendesk tooling.
Compensation and Benefits
For this role based in NYC, the anticipated annual compensation falls within the range of $46,750 to $55,000, in addition to target equity and a comprehensive benefits package encompassing medical, dental, vision, and a 401(k). Compensation will be hourly with a minimum hourly commitment.
Ramp Benefits (for U.S. Employees)
- Partial coverage for dependents.
- Access to One Medical annual membership.
- 401(k) plan with an employer match.
- Note: Only 401(k) contributions made during Ramp employment are eligible for the employer match.
- Flexible paid time off.
- Fertility Health Reimbursement Account (up to $5,000 annually).
- Work-from-home stipend to support your home office setup.
- Wellness stipend.
- Parental leave.
- Relocation support.
- Pet insurance.